Shipping & Exchange Policy

 

1. Definition of Incorrect Shipment

• An incorrect shipment occurs when a customer receives a product that is different from what they ordered. This includes:

• Wrong item (different from the product ordered)

• Wrong size or color

• Incorrect quantity

• Items that are defective are handled under our Defective Product Policy.

2. Reporting an Incorrect Shipment

• Time Frame for Reporting: Customers must report incorrect shipments within [7-14 days] of receiving the order.

• Contact Method: To report an incorrect shipment, please contact our customer support team at infobwrdstore@gmail.com 
  
  Following details prepared to provide:

• Order number

• Photos of the item(s) received, including any tags or labels

• A description of the issue (wrong item, size, color, etc.)