Return Policy

Defective Product Policy:

A product is considered defective if it has a material flaw or damage due to manufacturing or production issues, including:

Definition of a Defective Product

Torn or frayed fabric
Broken zippers, buttons, or fasteners
Misaligned or faulty stitching
Discoloration, stains, or misprints

Products damaged due to wear and tear, improper care, or misuse are not considered defective.

Time Frame for Reporting Defects

Cash Processing Timeline: 30 Days

Voucher will be given: 3- 10 days (Expiry Date: 30 days)

First 7 Days (First Week) = Cash or Voucher

Second Week (8 Day -15 Days) = Exchange

Return or Exchange Process for Defective Items

Return Authorization: Once a defective product claim is verified, our customer service team will issue a Return Authorization (RA) number. This number must be included with the return.

Shipping Costs: We cover the return shipping costs for defective items. A prepaid shipping label will be provided, or shipping costs will be reimbursed after the item is returned.

Inspection: Returned items will be inspected upon receipt. If the item is found to be defective, we will proceed with the agreed resolution (replacement, repair, or refund).

Resolution Options

Replacement: Customers can choose to receive a replacement of the same item, if available.

Repair: If possible, we may offer a repair service for the defective item.

Refund: If a replacement or repair is not feasible, we offer a full refund for the defective item. Refunds will be issued to the original payment method within [7-14 days] after inspection.

Exceptions and Limitations

Final Sale Items: Products sold as “Final Sale” or “Clearance” are not eligible for return or exchange unless they are defective.

Care Instructions: We are not responsible for defects caused by failure to follow care instructions (e.g., washing in hot water when cold water is recommended).

Altered Products: Products that have been altered or customized by the customer are not eligible for a defective product claim.

Eligibility for Change of Mind Returns

Return Window: Customers may return items if they change their mind within [14-30 days] of receiving the product.
Original Condition: Items must be in original, unused, and unwashed condition, with all original tags and packaging intact. Products that have been worn, altered, or damaged will not be eligible for a change of mind return.
Proof of Purchase: A receipt, order confirmation, or proof of purchase is required for all returns under this policy.

2. Exclusions from Change of Mind Returns

Non-Returnable Items: Certain items are not eligible for return under the change of mind policy, including:

Underwear, swimwear, or intimates (for hygiene reasons)
Items marked as “Final Sale” or “Clearance”
Customized or personalized items
Gift cards

3. Process for Change of Mind Returns

Contact Customer Service: Customers must reach out to infobwrdstore@gmail.com to initiate a return. Please provide the order number and reason for the return.
Return Authorization: Once approved, a Return Authorization (RA) number will be issued. This number must be included in the return package.
Return Shipping: Customers are responsible for return shipping costs for change of mind returns. We recommend using a trackable shipping method to ensure safe delivery.

4. Refund and Exchange Options

Refund: A refund for the returned item will be issued to the original payment method within [7-14 days] of receiving and inspecting the return. Original shipping costs are non-refundable.
Store Credit: Customers may opt to receive a store credit instead of a refund. Store credit can be used for future purchases and may be a more flexible option.
Exchange: Exchanges for a different size or color are allowed, subject to availability. Any price difference for exchanges will need to be settled prior to processing.

5. Limitations and Conditions

Condition of Returned Items: All items are inspected upon return. Items that do not meet the eligibility criteria (e.g., worn, damaged, missing tags) will not be accepted, and the customer may be responsible for additional shipping costs if they want the item sent back.

Frequent Returns: We reserve the right to refuse returns or exchanges if we detect an unusual return pattern or abuse of our policy.